IVFC’s Terms of Service clearly state that consumers are responsible for the orders they place while the basket is open.
10. Each order is a
legally enforceable contract to pick up and pay for the products
ordered, unless the products are damaged or broken. An order is
automatically created when the order window closes. At that point
everything in the consumers’ online shopping basket becomes part of
their order. Items can be removed or added up to the close of the order
window. Ordering windows will be pre-determined and publicized to all
11. Members are
responsible for dropping off product and picking up their orders during
the times specified. Distribution locations and times will be
pre-determined and publicized to all members.
Terms of Service passed 12/3/10
IVFC members are clearly notified of pick-up times through email
contact. On occasion members may not pick up orders that are ready and
waiting for them at distribution. In most cases, IVFC still needs to pay
producers for the order, has nowhere to store product and no way to
accommodate another pick-up time.
If the member does not receive the products ordered because they do
not come to the distribution site during the hours designated for
pick-up, they still owe IVFC for the total amount of their order. IVFC
requires them to pay this amount on their account before placing another
order. In the event that the member does not clear up the full amount
within 3 months their membership fee will be applied to the outstanding
balance and the member will be placed in an in-active status.
Products left at distribution may be re-sold to other members, donated, or kept for use by IVFC as samples.
The Iowa Valley Food Cooperative strives to increase the resiliency
of the local food system in Eastern Iowa by developing the market,
increasing the sale, and building the infrastructure for fresh,
fairly-priced, sustainably produced food in our local region. In the
event of a disagreement between members, or between the IVFC and its
members, the following processes will be used to bring about resolution.
For disputes between IVFC Consumers and Producers:
In cases of disagreements between producer and consumer members of
the IVFC, we strongly encourage attempts at resolution between producer
and consumer members. Dissatisfied consumers should deal directly with
producers to attempt to remedy problems, but they should also notify the
IVFC with details on the problem by sending an email to email@example.com.
If resolution cannot be reached between the parties involved, the
IVFC Board may be used to mediate to achieve resolution. Mediation may
include steps such as gathering additional information or having the
parties involved meet with IVFC staff and/or the board. Repeated
complaints and problems between a producer and his/her consumers may
result in the intervention by the IVFC as detailed in the below section.
For disputes between the IVFC and its Producers:
Disputes between the IVFC and its producers are possible on topics
such as proper packaging or product quality. The IVFC will work with
producers to attempt to resolve these kinds of problems. To resolve
disputes quickly and effectively, the IVFC will take the following